Help

The following information is provided to assist you in using our website. The site is easy to use and offers many tools to help you find items for your laboratory. If you have any questions, please call us at (800) 624-8285 or email us at webteam@preiser.com.

General Information

For general inquires, contact us at: info@preiser.com.

Preiser's Product Line

Preiser, an ISO 9001 Certified Company, is a full-line national and international distributor of over 100,000 products for laboratory use from more than 2,000 worldwide vendors. Preiser is also a manufacturer of specialty testing products for coal and coke, minerals, and water testing laboratories.

Special Stock Program

We have programs to maintain Reserved or Consigned Inventory for you at no additional charge. The programs allow you to maintain a large inventory of materials, including hazardous chemicals. Contact us at (800) 624-8285 to discuss the details with one of our representatives.

Special Offers

Free product and gift card offers are only valid while supplies last; colors, sizes, and items are subject to change. Free Shipping offers do not apply to items requiring special handling, international, heavy, or hazardous orders. For these, shipping will be quoted separately or charged per your account’s terms. Offers are not transferable, and we reserve the right to exclude some customers and to change the validity date. No Tax offers are limited to the first order and a maximum of $60. We reserve the right to determine who qualifies as a First Time User. All offers may be canceled without notice.

SDS & Certificate of Analysis

Our policy is to provide the latest Safety Data Sheet (SDS) for all chemicals we ship. Each shipment will contain an SDS for every chemical in the load and for any chemical included in an instrument kit or calibration kit. Contact us for additional copies of an SDS or a copy of the Certificate of Analysis:

• Phone: (800) 624-8285
• Email: info_sds@preiser.com 

Website Registration & Login

A registered account is not required to browse our website, but you must register to place an order.

To register, select My Account in the top right. Then, click "Create your account" near the bottom of the pop-up. You can also add items to the cart and will be prompted to create an account prior to checkout. 

To login, select My Account in the top right. Fill in your email and password. If you are unsure of your password, press Recover Password located at the bottom of My Account.

If you need help registering or logging in, please call us at (800) 624-8285 or email us at webteam@preiser.com.

Product Registration

To register a product’s serial number with us, visit our product registration form here.

Search

We make it easy to find the products you need. Using our search box, you can search by product type, product features, catalog number, and vendor item number. Alternatively, you can browse categories through the Categories Menu.

Price Match Guarantee

We will match the pricing of items advertised as Price Match Guarantee (PMG) from online and in-store sellers for immediately available products. You must inform your sales rep at the time of sale, and proof of pricing may be required, such as an ad copy, quote, or image. Match covers one price match per identical item, per customer, at the advertised pre-tax price. We have allocated limited quantities for the PMG, and the offer is only valid while supplies last. We reserve the right to exclude some competitors from this offer and to change the validity date. The following exclusions also apply: products shipped from or sold by third-party sellers on websites, bundle offers, subscription services, contract, free items, pricing errors, mail-in offers, coupon offers, items advertised as limited quantity, clearance items, credit or gift card offers, membership programs, flash sales, or voice-only deals. 

Ordering

We accept orders via our website, phone, FAX, Email, and US Mail. We will accept blanket orders and repeat orders, making it easier for you to order your standard requirements. We accept company credit cards and purchase order numbers during the online checkout process. You can contact us to discuss any special terms you may request. We work with businesses and organizations only and are unable to accept orders from individuals.

Payment Terms

Our terms are Net 30 Days for customers in the U.S. after credit approval and an open account has been established. VISA, MasterCard and American Express credit cards and Electronic Funds Transfer (EFT) are also accepted.

 

Quotes & Prices

Quotes

Our laboratory products are competitively priced, and many items are available in each, package and case quantities. Most of the items are priced on our website.

For unpriced items, you can submit a quote request by selecting the orange Request a Quote button on the item page or in the top right of the screen. This will open a form where you can enter your contact information and quote details.

Submitting a quote will not place an order. Instead, you will receive an email confirmation. We will provide a quote via email and respond promptly, usually within 24 hours. Quotes will generally be honored for 30 days. All terms and shipping charges will be subject to review at the time of order.

If you have any questions or concerns, email us at webteam@preiser.com

Prices

If an order is submitted for an item with a “pricing error,” we will notify you as soon as possible of the error and the correct price. You will have the option to accept the updated price or cancel your order at that time. We will determine if a “pricing error” has occurred at our own discretion and we are under no obligation to accept orders with “pricing errors.” 

All pricing is subject to change without notice.

 

Claims & Returns

 

Damage Claims

Please inspect all shipments immediately upon receipt. If external damage is evident or internal damage is suspected, note the damage on all copies of the delivery receipt before accepting the shipment from the carrier’s driver. Save the damaged product(s) and all cartons and packing materials. It is your responsibility to request that the carrier make an inspection immediately. Contact our Customer Service Department at (800) 624-8285 and inform them of the damage, with all relevant information concerning the order. If you discover concealed damage, please request a carrier inspection within 15 days of delivery and immediately notify our Customer Service Department.

Returns

We generally accept returns of items within 30 days of receipt. Call our Customer Service Department at (800) 624-8285 to explain why you are making the return and obtain a Customer Return Goods Number. Return products in the original container, along with any other appropriate items, including instruction manuals, warranty cards, and any accessories delivered with the item, etc. Return the item(s) marked as freight collect. Restocking charges may apply depending on the circumstances of the return. Items must be in like-new condition and complete. Chemicals and some other items are not accepted for returns.

Service Center

Our Instrument Service Center is here to help you with all your service needs. From repairs, installations, calibrations and/or upgrades, feel free to contact any of our service technicians with your questions or concerns. Need to return an item for repair? Our Customer Service Department may be reached at (800) 624-8285 to assist you in requesting a Customer Return Goods number (CRG).  All items returned for repair should be shipped by prepaid freight, with the CRG number clearly noted on the outside of the package.

For product information, contact:

Preiser Scientific
94 Oliver St
St Albans, WV 25177 USA
(800) 624-8285
preiser@preiser.com